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10 second hack attacks in mp unresolved by Nexon

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  • Cris 4321
    started a topic 10 second hack attacks in mp unresolved by Nexon

    10 second hack attacks in mp unresolved by Nexon

    Hi all, I would like to share with all recent hack/ cheat attacks experienced in multiplayer and find out if other member of the community are experiencing the same attacks from exact same hacker(s) and through the exact same hacks. I know for a fact other members of my alliance are experiencing high levels of hack attacks in mp from exact same hackers and through the exact same hacks. Secondly, I want to raise this to Nexon as well, since in my view Nexon is not addressing the issue decisively or promptly enough.

    The hack attacks that my base has been subject to over the past couple weeks are 10-15 seconds attacks in multiplayer mode. They happen with 30-40-50 machine guns by atomic age or lower hackers on max cwa bases. Replay shows 0 percentage destruction (as you would expect from a 10 second attack), 0 stars; war log shows 5 star loss and circa 25-30 medals loss. Attached screenshots from my defense log have more detail.

    I have reported these to customer service regularly over the past few weeks (including screenshots of one of the hackers having on his base hundreds of workers) but the response I get from nexon is quite generic that Nexon is taking cheating seriously, etc, etc. This is not however backed up by Nexon actions or done decisively or promptly enough since the specific hackers/ cheats are still very much active (last attack by the hacker was few hours ago).

    TinSoldier is there anything you can do to provide a more comprehensive update on where Nexon is in banning these hackers and also escalate this in Nexon? I do not recall experiencing such high level of hack attacks prior to the last rebalance (as of right now the last 6 attacks AND 9 out of last 10 attacks on my base are all by same hackers and through same method ie 10 second hack with a cumulative medal loss over 200). I have requested Nexon cs to provide a comprehensive response and any escalation avenues but have not received any response on this (other than the generic copy paste cs response on taking cheating and hacking very seriously).

    If possible I would like to understand from Nexon

    a) whether they acknowledge or not these particular hackers (there are multiple data points from players, I suspect many other players would have been experiencing exact same attacks and reporting to customer service). Is it a matter of Nexon unwillingness or a matter of Nexon inability to take action on these hackers decisively (ie permanent bans) and promptly (ie within a few hours from receiving comprehensive reports/ proof, certainly same day and not days or weeks).

    b) what is the service standard / timeline you have in Nexon for banning proven cheats, can this not be done immediately? Is it an IT issue that you can not deactivate these accounts promptly? Or a resource issue (with people maybe out of office due winter holidays) or any other reason you can share why this is not actioned in the right way and in the right timeframe? From what I can see banning one of these hackers today takes at least a number of weeks which obviously is completely unsatisfactory and frustrating for the player community.

    c) has Nexon identified the root cause of this hack and are you able to address this holistically and if so when? The reason I am asking is to know what to expect in game, I suspect the particular hacker individuals would have access to multiple accounts which they develop overnight with these hundreds of workers and then proceed to ruin the game for everybody; so banning a single account through which the hack is done today is not a comprehensive solution since the hackers will just activate their next account.

    d) what remedies/ compensation can Nexon consider for affected players (after review of the battle logs of course)? In terms of remedies/ compensation, I had suggested to cs a number of avenues those include ideally reinstatement of the medals (through a manual fix if necessary) or provision of a large number of peace treaties to affected players so at least we put the game on hold until nexon resolves the issue, however long that takes. Another alternative is provision of meaningful crowns or other valuable in game objects such as any museum objects to players that have been materially affected. I am sorry to say the somewhat random provision of 300 crowns/ mail to cs (sometime provided, sometime not) is nowhere sufficient (at least for players playing the mp leaderboard component of the game since the loss of hundreds of medals will take very long time to recover by players at over 3-4k medals playing the game correctly in mp).

    From my perspective needless to say I have stopped all activity in multiplayer since obviously these high levels of hack attacks with the associated medal losses renders the multiplay leader board challenge unplayable, also have of course stopped any in game purchase of anything since I am extremely unhappy with the game as is today and Nexon actions (or inactions) in addressing what should be a very straightforward request.

    TinSoldier I would appreciate a response (on the forum or in pm). I have provided Nexon all the info I have, the logs and replays of these attacks with the hacker details are all available in my mp log as well for Nexon review, happy to speak as well if there is anything else I can provide.

  • JustAnotherPlayer
    replied
    Just got 5* by cwa base called Never Die with 62 valiant infantries. Like clockwork,Gameowner gave me my usual 300 crowns and from cheater, a long peace treaty. Wasn't particularly active because I'm maxing all my generals and waiting out the time. I used to crown my upgrades but not these days even though I've 54k crowns still. If I speed up the process,I'll have nothing else to do when all my generals are lvl 69. Like I said earlier,I'm good with the compensation given by the Gameowner but I would suggest permanently banning bases that uses hacks and cheats. Banning them for a definite period will not deter them because they normally binge cheat/raid and upgrade after they're done for the day. They'll not be active again until their builts have completed their upgrading. So,they don't mind being banned at all. After the ban period they'll wake up and repeat and rinse. Btw,I hear archive have been successfully hacked recently. So,Gameowner,go do the necessary. Declare war on the cheaters by banning them permanently and save your(our)game.
    Last edited by JustAnotherPlayer; 09-10-2019, 01:06 AM.

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  • Cannibals
    replied
    Whether they ban or no, they should at least close the existing cheats.

    Leave a comment:


  • Chadwicke
    replied
    As usual cheating is something that will be addressed in the future....like really distant future.....see what we are not being told and why nothing is being done in war cheating and in multiplayer cheating is that , since it has gone on for over 2 years now there is probably about 50-70% of all accounts started in 2017-2019 using cheats alll the time and probably 40-50% of the accounts started before 2016 .this is around 40% of the total player base ....they can't do anything or the game ends ....due to lack of action only three choices for them
    1 they continue to do nothing to old hacks no retroactive punishment and maybe just maybe take steps against new hacks which I have seen no evidence of anything being done to anyone.
    2 they can ban all that have used cheats leaving the game without a player base that is suitable to get investment and probably lose sponsor ads also teams would fall apart as many would lose multiple people so then of those 30-50% would also just quit and within 1 year and the prices of the game going to the point no one spends the game ends
    3 they take no action and nothing changes this is the more likely event lose downloads get new ones lose more ger more

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  • PhilGoetz
    replied
    Did TinSoldier actually DO anything - or was it just blablabla from him and all NEXON Stuff is ROTFL about us players ?

    I mean TinSoldier you DID TELL to look it up and do something!
    So explain to US, WHAT have you done at all?

    Leave a comment:


  • Cris 4321
    replied
    TinSoldier for your/ nexon urgent investigation and action, new kid on the block or shall i say latest hacker. Is nr 10 on global mp leaderboard (obviously unobtainable for an atomic age player, level 164) and carrying out a flurry of these very short hack attacks (replays shows 0percent detsruction, 0stars, batttle log shows 5star loss and many medals loss, uses infantry as opposed to the machime guns the other hackers reproted above used, but otherwise attacks are very similar). I reported to cs also but I am bringing this to your attention also in the hope nexon can take actions against these clear / proven hackers much more quickly and much more decisively (ie permanent and immediate bans, hopefully we can avoid a repeat of the previous cases where the hackers with humdresds of workers were allowed to stay active im game for weeks/ months). Attached picture is pretty clear, replay of the hack is in my battle log also. Thank you,

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  • Cris 4321
    replied
    TinSoldier Thank you. How long do you expect this case to take until nexon takes action and removes these players from game? It is actually quite annoying to get attacked multiple times a day by these blatant hackers, loss of hundreds medals, generals, all defensive blessings, etc. The hacker has now been operating and has been reported for at least 1mth i think.

    for your information attached screenshots from few minutes ago, latest attack by this hacker now with camels from stable not the usual machine guns. Party is nr 21 on global leaderboard, his town centre base shows hundreds of workers (as attached).

    would be great if nexon cld take some action, thanks

    Leave a comment:


  • FrostMr
    commented on 's reply
    Why do these things need to come to you?
    Why can’t CS handle them?
    I would love to buy the mask currently on sale however what’s the point when this player 5 stars me every second day any how?

  • TinSoldier
    replied
    I'm looking into this account and issue. Thank you for reporting it.

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  • Dvicious
    commented on 's reply
    I saw and reported (in game) Xinxin in the last few days as well.

  • Cris 4321
    replied
    I have also reported this particular player to cs several times and for few weeks now, again same hacks as outlined above, conclusive proof of cheat/ hack, see attached (not sure anyone can count the number of workers on this base!), player is in top 15 on global leaderboard so easily identifiable but no action by nexon (he is still actively attacking through hacks, came across this particular base in multiplayer today itself, etc).

    TinSoldier appreciate your help with this and a response at your earliest convenience, thanks

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  • FrostMr
    replied
    TinSoldier bump

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  • PhilGoetz
    replied
    Ok, if NEXON is not reacting or fixing that Cheat

    How does this cheat work ?
    Is it just to deploy machineguns for under 10sec and then stop the attack?
    If yes - hey just lets do it all that way !!!!!

    BEcause we can easily max out - and if thousands of players do it NEXON cannot ban or punish them all !

    Ha Ha Ha Ha HA

    Leave a comment:


  • Cris 4321
    replied
    Hot off the press, latest sample hack attack attached. BTW and as a consequence, I have sold my well developed mp legendary item just now, so in effect gave up playing in mp, since with these hackers/hacks and Nexon inability or unwillingness to do anything about it the multiplayer dimension of the game is broken and becomes unplayable.

    TinSoldier nexon should also hopefully look to work with customer service to have a better communication strategy with the player community. The standard message template that nexon cs shares after each reported hack that nexon is committed to combating hacks and cheats, etc is simply not correct or accurate, in fact is quite frustrating to keep receiving every time despite hackers continuing to operate/ thrive in game for lengthy periods of time. Case in point above hacker which has been active for weeks now at least as far as I can make out. Second suggestion please, the standard template response that Nexon can not share any details of their investigation into hackers due privacy laws (?) is also not adequate imo since it makes the whole hacker thing a complete black box from the affected player perspective. I can not imagine a standard update message in pm saying “Further to your report, Nexon has now completed the investigation of player Game Name Hacker123 and necessary sanctions have/ have not been applied” breaks any privacy laws.

    In terms of the sanctions Nexon applies to hackers in game, what is Nexon policy generally? Is it arbitrary for each case or clearly set out so applied consistently across the board (ie for unlimited workers you get a rollback of x, for hack attacks on other players your base is banned, for first offense 1month ban, etc). Does it differ based on whether players are paying customers of Nexon (ie if you are a free play player you can not cheat at all, if you are a p2w player, maybe you are allowed to cheat somewhat but not too much, if the party reporting you is a big p2w player the investigation is taken more seriously and the sanction is more punitive, etc, etc). Do you have any geographical variations in terms of how you investigate cheaters and hackers and apply sanctions (there are notorious players and even alliances from certain specific geographies hacking the game and doing well out of it for years/ months as you may know, etc)

    i look forward to receiving Nexon response to my original posting, on the forum or in pm at your convenience.

    Thanks

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  • bull1234
    replied
    Two time I reported him, nexon give me 2x300 crowns. I got 600 crowns and the cheater is still #13 on leaderboard.
    Now thell me, is this fair to other player?
    I was hurt for a cheat attack, you were all hurt because I got 600 crowns.

    Leave a comment:

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