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unable to attach images in game

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  • unable to attach images in game

    I’m unable to upload images to customer support in game. I’ve noticed an increase with bases having all their buildings upgrading simultaneously. Once you attach the screenshot, there’s no way of getting back to the ticket to submit. This is happening on iOS 13, iphone 8 plus.

  • #2
    Last time I tried posting an image to an original CS message it crashed; it did this for a year or so. The workaround is to submit a text only message to CS, and then immediately followup by adding (attaching) an image.

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    • #3
      I am having this problem as well. iPhone XR, iOS 13.1.3.

      SomeRandomPlayer, I recall that issue with the crashing. It was pretty frustrating. :/ I did try what you suggested, submitting a text only message then attempting to follow up with attaching an image. Unfortunately, the latter did not work.

      The “Attach” text is missing:

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      • #4
        I've had the same issue.

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        • #5
          I can’t even upload images from my phone to this forum. The multipart just fails - “Error, unable to upload image”. From the same device.

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          • #6
            Having the same problem. Was reporting an issue on the Halloween event , and was told by the CS to do screenshots. Now I can’t even present the situation...frustrating

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            • #7
              Same problem here iOS 13.

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              • #8
                TinSoldier The issue is specifically related to the latest iOS update. I’ve updated On iOS and can no longer attach screenshots to CS, my wife who also plays Domi on iPad hasn’t and can still send screenshots through to CS.

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                • #9
                  I am having this problem too - detected a cheat who is upgrading far too many buildings, can’t attach a screenshot to prove it.

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                  • #10
                    TinSoldier Any news on this?

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                    • #11
                      So as we still can’t send screenshots to CS, and this flakey forum mostly times out when trying to upload an image, where does this bug rank in priority amongst the gazillion bugs introduced in DA? Any alternative method of reporting cheaters? I know it’s in BHg’s best interest to nurture the cheats, but just curious?

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                      • #12
                        As a workaround, it appears posting via helpshift works: https://nexonm.helpshift.com/a/dominations/

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                        • #13
                          Originally posted by SomeRandomPlayer View Post
                          As a workaround, it appears posting via helpshift works: https://nexonm.helpshift.com/a/dominations/
                          Thank you SomeRandomPlayer, it seems my previous comment about you supporting BHG was unjustified. Sorry about that

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