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4x crowns offers for AFK arena denied while I made the in app purchase!!

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  • 4x crowns offers for AFK arena denied while I made the in app purchase!!

    There was this offer where you make an in app purchase and you get 3400 crowns in dominations.
    I made the purchase and I got an error related to network, so I waited 10 mins and retried. After a while, I checked and I had not received the crowns.
    I checked the google play purchase history and showed that both transactions were completed succesfully.

    I ask for a refund for the second transaction and leave the first as is. They denied me the crowns!!
    I opened a ticket and its been 4 days now and no progress is made at all.

    I bought a small package from AFK arena for 5.49 and It was the first time I installed this game. I should have gotten the crowns without any other question and I provided all relevant proof in the form of screenshots. Yet nothing is being done!

    Can anyone help? Any ideas?
    Hellas Empire
    Ψαχνουμε παικτες για πολεμους απο επιπεδο 100 και πανω.

  • #2
    wrathchild_78 I am sorry to hear this. All my offers have been instantly rewarded including the offer you are looking for. I make sure i load dominations, minimise it and then play the game/crap they are offering. I also make sure no tracking blockers etc are activated...
    Try relevant ss/paypal refund. good luck man.

    https://ibb.co/1JkPZBW

    Comment


    • wrathchild_78
      wrathchild_78 commented
      Editing a comment
      WOW so many crowns!! In my country all rewards are -30% crowns

  • #3
    Ask refund for both purchases. Meanwhile, contact the bank to cancel the transaction.
    Would probably take 30 days though 😕
    Improvise. Adapt. Overcome.
    ​​​​​​

    Comment


    • #4
      I will probably ask for a refund but I really want those crowns for the new age I am heading to
      Hellas Empire
      Ψαχνουμε παικτες για πολεμους απο επιπεδο 100 και πανω.

      Comment


      • #5
        I'm currently playing Game of Thrones game and I've got a bad feeling I'm gonna face the same music.
        ​​​​​​They go out of their way to advertise other game yet when it comes to paying up they just point a finger at Ironsource who then just mug you off for days and weeks.

        I don't know why I bother. Oh wait I know, I'm a Game of Thrones fan. Sad but true.
        *************************************************

        Lord Stark leader of Dragonstone 1.0

        Comment


        • Pooping Fury
          Pooping Fury commented
          Editing a comment
          They won't learn if we keep falling for it like suckers.

      • #6
        The GOT is HELL. I regret this one. Do not do to level 10....

        Comment


        • LordStark263AC
          LordStark263AC commented
          Editing a comment
          I have level 7 Keep so far, another 4-5 days and I'll be crying to Ironsource about my missing crowns.
          I know its all horsepoo but the amount of crowns is too good not to try at least.

      • #7
        Sorry man. You are screwed. Ironsource will reject all claims. Nexon will wash their hands of it and say it's ironsource.

        Because Nexon hates you and wants your money. They get paid for your offer completion regardless if you do.

        This happens to me all the time. You can have screenshots of everything and they deny. I think it's time to contact Google Play and the apple store to start notifying them of the unfair trade practices of these companies.

        They should not be allowed to lie, cheat and steal

        Nexon is scum.

        Comment


        • #8
          Nexon considers cheating its own players a feature, not a bug. So this is technically in the wrong area.🤪

          Comment


          • #9
            After so many days of patience, Ironsource didn't reply at all to my messages. This is definitely something that must change.
            Luckily, Tinsoldier himself, saw the injustice and reimbursed me for this and I am grateful and happy now. The question is why a community manager should deal with such things and not Ironsource support dept? Maybe there are too many third party companies involved and they lose control of what happens for each player? And when anything happens outside of their strict requirements, they simply automatically reject all the rewards?
            Hellas Empire
            Ψαχνουμε παικτες για πολεμους απο επιπεδο 100 και πανω.

            Comment


            • #10
              Nexon gets paid for every offer we do or ad we watch. By "ironsource" denying the claim they get the money and can pretend they aren't the bad guy.

              I have been trying to have ironsource or Nexon honor the deal but neither will budge. And they won't tell me why I'm being denied. BECAUSE THEY KNOW I'M RIGHT.

              So I will keep harassing them. I will keep complaining to Google Play about the fraudulent acts of Nexon.

              I will keep posting. I will keep sending claims over it.

              It's not about the 5704 crowns or the $1.39 I spent.

              It's about the lies.

              It's about the deceit.

              And it's about dragging them thru the mud

              Comment


              • #11
                TinSoldier

                Comment


                • #12
                  You can be the judge

                  Comment


                  • wrathchild_78
                    wrathchild_78 commented
                    Editing a comment
                    I was in the exact same position like you. I know how you feel....Yes keep sending them messages. Maybe at some point it will work.

                • #13
                  Ok the unexpected happened!! I got the crowns from Ironsource!!!! They did not respond to any of my tickets but now my offer wall, shows AFK Arena as "Completed" and not "Denied" anymore.
                  /Case closed

                  Hope the same happens to all those that were in my position. I feel for you guys/girls
                  Hellas Empire
                  Ψαχνουμε παικτες για πολεμους απο επιπεδο 100 και πανω.

                  Comment


                  • pckrn
                    pckrn commented
                    Editing a comment
                    nice to hear
                    Last edited by pckrn; 07-08-2019, 06:55 AM.

                • #14
                  My issue has magically been resolved now. Huh. 🤯

                  Comment


                  • wrathchild_78
                    wrathchild_78 commented
                    Editing a comment
                    glad you were given the crowns too! Maybe they need more days....still they could be better in communicating with the players

                • #15
                  An update on my Game of Thrones game.
                  I received everything as soon as.

                  Normally it's takes a couple days and a heap of e-mails for them to get their a#*es in gear. To my surprise crowns were there within minutes.

                  Don't really wanna say thank you Ironsource, they have a bad history of ignoring customers.
                  *************************************************

                  Lord Stark leader of Dragonstone 1.0

                  Comment

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