Announcement

Collapse
No announcement yet.

Known Game Issues

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Nb4powerup
    started a topic Known Game Issues

    Known Game Issues

    6.8 Known Issues:
    Issue:
    Extra Citizens could become available after interacting with the University.
    Work Around: Your Citizen count could possibly appear inflated, but will return to normal size after going to battle or performing a hard reset of the game.
    Status: Investigating

    Issue: Sharing some replays are still causing crashes.
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    Issue: Concern that Library Tech/University Research/Coalitions are not working for certain units/circumstances.
    Work Around: Please contact CS if you have more detail about a particular unit & benefit.
    Status: Investigating

    6.7 Known Issues:
    Issue:
    Extra Citizens could become available after interacting with the University.
    Work Around: Your Citizen count could possibly appear inflated, but will return to normal size after going to battle or performing a hard reset of the game.
    Status: Investigating

    Issue: After a World War, no chest is delivered if you made an attack.
    Description: In order to earn a new World War Chest, you need to earn at least 1 star in either attack. T
    Status: working on surfacing improvements

    Issue: Victory chests are available more frequently than 24 hours, or show a cool-down time of several day.
    Description: As part of a fix for the 6.6.5 Victory Chest issue, we have uncovered a slightly different problem with the Victory Chest. Please reach out to our CS team if you are unable to claim your Victory chest.
    Status: Fix coming in the next update

    Issue: Assault Rally Damage incorrect
    Description: the correct values should be:
    Level 1: 50%
    Level 2: 70%
    Level 3: 90%
    Status: Fix in place!

    Issue: Commandos are blocked from going through doors.
    Status: Fix in place!

    Issue: Sharing some replays are still causing crashes.
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    Issue: World War Chests are not being issued after the war is over.
    Status: Fixed!


    6.6.5 Known Issues:
    Issue:
    Roads are not generating gold on some accounts.
    Status: Fixed!

    Issue: Victory Chests can't be opened after earning 12 Stars (with Library tech.)
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    Issue: Sharing some replays are still causing crashes.
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    6.6 Known Issues:
    Issue:
    Mk6 appearing as Mk5 Heavy Tanks
    Description: This visual error shows Heavy Tank Mk6 as the Heavy Tank Mk5. It does not affect its attack or health.
    Status: Fixed!

    Issue: Victory Chests can't be opened after earning 12 Stars (with Library tech.)
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    Issue: Roads are not generating gold on some accounts.
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    6.5 Known Issues:

    Issue: Forest can sometimes re-appear after being cleared
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    Issue: Hannibal citizen discount turns citizens required number yellow
    Description: After citizen discount being applied by Hannibal University tech, citizens required numbers for War Academy and Castle/Fort appear yellow.
    Status: Investigating

    Issue: The title "Speed Ups" appear in English for all languages
    Description: While the phrases "speed up" and "use speed ups" are both localized in all supported languages, the standalone phrase of "Speed Ups" appears only in English.
    Status: Preparing a Fix

    Issue: Mk6 appearing as Mk5 Heavy Tanks
    Description: This visual error shows Heavy Tank Mk6 as the Heavy Tank Mk5. It does not affect its attack or health.
    Status: Preparing a fix

    6.4 Known Issues:

    Issue:
    Cannot attach photos to CS from in-game
    Work Around: You can attach photos if reaching out to CS via the web: https://nexonm.helpshift.com/a/domin...ship&contact=1
    Status: Fixed in 6.5

    Issue: Forest can sometimes re-appear after being cleared
    Work Around: Please contact CS if you are encountering this issue.
    Status: Investigating

    Issue: Retrain doesn't train all of your troops if you have an event building on your base.
    Description: Some Event buildings all you to train troops above your normal limit. If you train troops from your event building, they won't be retrained, since they are special, limited-time units. However, the game rule to 'not re-train event troops' also covers the additional spaces. So if you have built your army consisting only of Barracks troops, it will *not* retrain troops over your regular Barracks limit. This can sometimes prevent a unit with a higher troop space from being retrained.
    Status: This game rule may be come more apparent with video retrain

    6.3 Known Issues:

    Issue:
    After the chat updates, some players were experiencing issues after moving Alliances and requesting troops.
    Description: Troop request were appearing as 0/0. A fix was added 5/9/18.
    Status: Fix being prepared for 6.4

    Issue: Top Alliance Leaderboard showing results out of order.
    Description: The leaderboard is showing new Alliances.
    Status: Fixed

    Issue:
    During battles, a 'dead zone' appears above the troop tray, preventing units to be dropped there. The 'Next' button is also affected, sometimes being unresponsive.
    Workaround: Tap higher than you normally would, or aim to tap on the top side of the 'Next' button.
    Status: Fixed

    6.2 Known Issues:

    Issue:
    After the chat updates, some players were experiencing issues after moving Alliances and requesting troops.
    Description: Troop request were appearing as 0/0. A fix was added 5/9/18.
    Status: Fix being prepared

    Issue: Third Voyage of James Cook event not properly counting National Trade Goods or Diamond collection properly.
    Status: Investigating, re-balancing for future events

    Issue:
    Saladin's capstone, Hold the Gates isn't taking effect in World War
    Description: The decreased spawn time of Garrisons and Stable isn't taking effect.
    Status: Fixed

    Issue:
    Vault values showing a decreased amount after the update.
    Description: We had introduced a bug fix that would correct the way University and Library effects were stacked. This has reduced the amount of value you have currently stored in the Vault.
    Status: New Vault Balance in Place

    6.0 Known Issues:

    Issue:
    We are seeing a small increase in game crashes
    Description: We are seeing some odd behavior in battle, which sometimes leads to a crash.
    Status: Fix being prepared

    Issue: Missile Silo: Info Window and Upgrade Window do not match.
    Description: The Missile Silo information window shows the damage per missile, while the upgrade window shows the Damage Per Second (DPS).
    Workaround: The Missile Silo fires once every ten seconds. Each Missile does ten times the DPS.
    Status: Fix being prepared

    Issue: The Eagle Warrior Troop Tactic is missing its historical text
    Description: The Eagle Warrior Troop Tactic (usable during World War after forming the Aztec Coalition) has a blank box where the historical text is missing at some levels. Eagle warriors were an elite order order Aztec army.
    Status: Fix being prepared

    Issue: Lag after deploying Decoys on some devices
    Description: On some devices, game latency is noticeable after dropping the Decoys Tactic. This happens most often when deployed in an active area.
    Status: Ongoing Investigation


    5.8 Known Issues:

    Issue: Using quotation marks in chat can prevent progress from being saved.
    Description: Typing quotation marks in the chat box, and then doing regular actions (such as training troops, beginning buildings, or hunting & gathering, etc...) may prevent the results of these actions from being seen the next time you log in.
    Workaround: For the time being, please avoid using quotation marks.
    Status: Investigating

    Issue: Chat disappearing after going to battle
    Description: For some Alliances nothing appears in the chat window after going to battle.
    Workaround: Closing and Re-opening your game temporarily fixed this.
    Status: Investigating

    Issue: Server is failing to find challenge base results.
    Description: Some players are unable to see the results of attacks made against their base during a Friendly Challenge,
    Status: Investigating

    5.7.5 known issues:

    Issue: 0 Oil is offered in some Victory Chests
    Description: Players in some of the lower Leagues (e.g. Silver) may see an offer for 0 Oil in their Victory Chest.
    Workaround: Please choose one of the other two rewards during this brief period until we can offer oil in the Victory Chest again.
    Status: Fixed

    Issue: Trap Blessing use is being counted even if less than 10% damage is done.
    Status: Fixed

    5.7 known issues:

    Issue: Alliance Experience Points (AXP) discrepancy gained during War, and shown after War
    Description: AXP values are being listed as different on separate screens. This is a visual bug, and does not prevent Alliances from earning AXP, leveling up, or accessing Alliance Perks.
    Status: Fixed

    Issue: Unable to place buildings in Layout Editor
    Description: While moving some buildings in the Layout Editor, (most noticeably Wonders and Walls) you may notice that you are unable to drop new buildings where the old buildings used to stand.
    Workaround: You can use the Remove button to pick up stubborn buildings which may clear up their space, but the best workaround is to ether A.) Save and re-enter the editor or B.) force close the game and chose to go back into base editing when you are prompted.
    Status: Fixed

    Issue: Push notifications are not appearing
    Description: New localization text was added for the 5.7 release, and it is preventing push notifications from appearing. These notifications will return when we have fully switched over to 5.7.
    Status: Fixed

    5.5 known issues:

    Issue: Chat disappearing after going to battle
    Description: For some Alliances nothing appears in the chat window after going to battle.
    Workaround: Closing and Re-opening your game temporarily fixed this.
    Status: Investigating

    Issue: Glory values are wildly varying
    Description: Alliances have noted that the expected Glory has changed with the new Matchmaking rules.
    Status: Fixed.

    Issue: Tactics can be trained over the limit
    Description: Some players have been able to train more Tactics than their cap should be allowed. For some, these tactics appear in the War Academy, and for a select few they can appear in their battle tray.
    Status: Fixed.

    Issue: Stars Missing in World War
    Description: After some attacks, players have reported that the stars they see when the battle completes do not match the stars shown on the War Report. This can affect both sides during a war.
    Status: Fixed.

    Issue: Atomic Age bases ranked lower during World War
    Description: Players have noticed that after upgrading certain buildings in Atomic Age, their base’s attack/defense ranking will drop below that of lower age bases. This is what causes Atomic Age bases to appear out of order during World War.
    Status: Fixed

    5.3 known issues:

    Issue: If a player's alliance is in a war, but they are an observer, the stronghold info win will crash
    Description: Tapping the (?) button on your Stronghold will result in a crash if you are an observer in World War
    Status:Investigating

    Issue: Troop tactics missing after constructing the Stronghold
    Description: Some units might be missing
    Status:Fixed

    Issue: No Diamond or National Trade Good after 5 Star Victory
    Description: After getting a 5 Star victory Players do not see a Diamond or National Trade Good on the Battle Result screen. This is a visual bug - upon returning home you will notice that you did receive these items!
    Status: Fix Scheduled

    5.1 known issues:

    Issue:
    Buying walls sometimes causes the player’s resources to go negative
    Description: In rare cases, not having enough food, gold, or citizens to buy walls causes the player to go negative
    Status: Fixed in hotfix released on 12/19

    Issue: Unable to upgrade gates with food unless you also have enough gold
    Description: If you have enough food but not enough gold you cannot upgrade gates
    Status: Fixed in hotfix released on 12/19

    5.0 known issues:

    Issue: Trap blessing sometimes doesn’t work.
    Description: Sometimes player return to their base and the trap blessing has not correctly reset their traps.
    Status: Fixed
    For the current release we have disabled purchases of the Trap Blessing, since it is nonfunctional. We will restore it in the coming release

    Issue: Base/Map Editor Crash
    Description: Some users may experience an app crash when trying to edit their base layout.
    Status: Investigating

    Issue: Long Alliance text appears garbled
    Description: If your Alliance name, motto, or description is too long, the text appears garbled. This is a visual bug only.
    Status: Fixed


    Issue: Asset Bundle Error
    Description: A small group of users are unable to download assets. This issue is exacerbated by playing on a poor network connection
    Status: Ongoing fix
    Workaround: Uninstalling and reinstalling DomiNations on a strong WiFi connection can sometimes fix this.


    Issue: Road Gold can be repeatedly collected
    Description: Tapping repeatedly on the “Collect Gold” button on your roads will repeatedly collect 0 gold and slows the game down.
    Status: Fixed

    4.7 known issues:


    Issue: Greek nation refund message triggers when upgrading to 4.7
    Description: The refund message triggers, but since the dock doesn’t cost anything it is 0 gold
    Status: Fixed


    Issue: iPhone 7 related crash
    Description: Game sometimes goes into a permanent sleep state when using the lock screen on iPhone7
    Status: Fixed
    Workaround: force close the app and reopen it if this occurs.


    Issue: Misleading Free text in the Expeditions General select window
    Description: When you have a General queued up in another expedition that hasn’t left yet, the button to pull that general into your current expedition says “Free”. Tapping this will take your other general out of the other expedition at not cost, but should say “Swap” instead of “Free”
    Status: Fixed




    4.6 Issues

    Issue:
    Command Post Saying Full when not
    Description: A bug that is saying war loot is full.
    Status:
    Fixed



    4.5 Issues

    Issue: Citizen Error
    Description:
    Bug where citizens on university research react adversely.
    Status: Fixed

    Issue: Generals shooting over walls.
    Description: Generals shooting over walls.
    Status:
    Fixed

    Issue: Crash when tapping a button with no text
    Description: A bug that would cause the app to crash when a empty button was tapped.
    Status:
    Fixed




    Ongoing From 4.1
    Issue: Coalitions appearing on War maps when no Coalitions have been obtained.
    Description: A visual bug is causing Coalitions to appear on War maps when none have been obtained, no bonus from that Coalition has been applied.
    Status:
    Fixed


    Issue: Coalitions Disappearing
    Description:
    Observers have their Coalitions disappear if they're online during a war completion.
    Status: Fixed

    Issue: Unable to load / Network Connection Error
    Description: Unable to fully load into the game or encountering a 'network connection' error.
    Status:
    Ongoing correction deployment -
    If you are experiencing this issue, please contact Support with the following information:

    What is your player ID?

    What was the crash behavior?
    • Did your game close down without any warning?
    • Did you get a yellow spinner, and then a network disconnect popup?
    • Did you get a network disconnect with no pop up?
    • Did the game reload your village as if you just logged in?
    What were you doing when you crashed/disconnected? Please be specific (dropping troops in battle, collecting food from the farm, donating troops, etc.)

    If it was in battle, who were you attacking? (Screenshots are helpful)

    Approximately when did the crash/disconnect happen?

    Issue: Troop request messages causing crashes
    Description: Troop requests causing game to crash for players.
    Status:
    Fixed


    Issue: Armory will sometimes not take into account your second higher level factory
    Description: This may prevent upgrading higher level factory troops
    Status: Fixed If you are experiencing this issue, please contact Support!

    Issue: Players unable to see their messages to Support on iOS
    Description: When submitting a ticket or response to Support, players on iOS are unable to see their messages to the Support team, but can see the replies from Support.
    Status: Fixed 6/6/16

    Issue: Players unable to see the button to send pictures to Support
    Description: When trying to submit a screenshot to Support, players are unable to see the button. It is still there, but invisible.
    Status: Fixed 6/6/16

    Issue: Tapping inventory screen causes crash
    Description: When tapping the inventory screen while it's empty, a crash occurs
    Status: Fixed

    Issue: Instant upgrade of the Alliance Gate causes Network Disconnect
    Description: When trying to do an instant upgrade on the Alliance Gate, the game will crash and restart (no loss of crowns).
    Status: Fixed

    Issue: Medals dropped when leaving battle before 30 seconds
    Description: When in a battle, if you leave before 30 seconds, you will lose medals even if troops are not dropped.
    Status: Fixed


    ONGOING FROM 4.0

    Issue: Replays causing the game to crash
    Description: We had an error on the backend which caused replays to be invalidated between 12:58pm EDT and 4:01pm EDT. We've since fixed the issue, however those replays will continue to cause the game to crash. We do apologize for this issue.
    Status: Fixed

    Issue: Players lose Medals disproportionate to their battle
    Description: Some players are seeing Medal losses out of line with what is expected in combat
    Status: Fixes ongoing We have implemented a fix in 4.1 that should prevent this issue for those who notice a loss after World War. If you see a loss occur after a regular PvP battle, please contact Support with the details.

    Issue: % Damage in WW results is inaccurate
    Description: The % damage done statistic in the WW results screens is sometimes inaccurate. Players are seeing more than 100% damage, or 100% damage for 3 star victories
    Status: Fix Scheduled

    Issue: Archers on the Castle in the empty slots (if you have more available Generals than active Generals) are invisible
    Description: If a player has fewer than the maximum number of Generals trained, Archers do not correctly appear on the Castle in the empty slots.
    Status: Fixed This has been fixed with the 4.1 release!

    Issue: Players do not get any, or partial World War Loot
    Description: Players receive partial or no loot after War
    Status: Fixes ongoing. Sometimes the indicator on your Command Post is missing. Please still attempt to retrieve your loot. If it is not there, please restart the app and look again in 5 minutes.

    Issue: Offensive and Defensive Troop donation does not match
    Description: Players are not seeing the correct number of troops to donate/receive in World War
    Status: Fixes ongoing. 4.0 fixes two scenarios: when the chat window is closed, the recipient receives an incorrect number of troops; additionally successful troop donation notifications only appeared if the player chat window is open. Please report any other instances of this issue to CS!

    Issue: Players get a black screen/cannot log in
    Description: Some players cannot log in/get a black screen upon loading the game
    Status: Fixes ongoing. Please contact CS so that we can fix your account.

    Issue: Players incorrectly lose attacks in World War
    Description: Player attack counts can sometimes be incorrect during World War.
    Status: Fixes ongoing. Please remember that there is NO Scouting in World War - if you click Attack, you are committed! Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.

    Issue: Players cannot search for World War
    Description: Players queueing for War may see the error "Could not begin searching for World War at this time".
    Status: Fixed. Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.

    Issue: Devices that are on the border of minimum requirements crash in World War
    Description: Devices that are marginally above the minimum requirements for running DomiNations may see worse performance in World War battles.
    Status: Fixes ongoing. We try our best to ensure that as many devices can support the game as possible; however, certain devices will inevitably fall behind. We are deeply sorry for any frustration this may cause to the users of these devices.
    Last edited by TinSoldier; 02-14-2019, 11:19 AM.

  • yemen
    commented on 's reply
    If you see my thread, the "upgrade" to level 4 assault rally appears to have doubled the firing time. So while your troops run to the next target faster, they will then have to sit and wait for their next time to fire. For an RPG, that is a difference between 2s fire times and 4 seconds. For an MRL, that is 5 or 6 seconds up to 10 or 12, and would be insanely obvious.

    https://forum.nexonm.com/forum/nexon...gher-ar-levels

  • Meister Eder
    replied
    Assault Rally damage level 4 doesn‘t work. Level 4 tactics don't work. The troops slow down and sometimes stop for a few seconds.

    Leave a comment:


  • No Angel
    replied
    This is not annoying, so I never posted about it; but I think it's good to acknowledge. Every first attempt of login, it always says, ''You have joined Stilettos'' followed by ''Data error. Player ID *****''. Well I've been in my alliance for 6 months 😆
    Need to restart the game to make it normal login.

    Leave a comment:


  • Xabar
    replied
    Code 56
    I am having trouble donating strongholds. I get Error: Code 56. Can someone tell me what that means? Thanks in advance.

    Leave a comment:


  • VictorDominations
    replied
    Nb4powerup TinSoldier Do you guys even read here? A lot of people have complained about Mongols don’t take effect on howies fire rate and HTs and planes loosing their HP too fast. No one of you made any comment about it and you haven’t added it to known issues. So we don’t even know the status of the problem and if you are even investigating it.

    Please update us what is going on.

    Leave a comment:


  • shukra
    replied
    could we please have an update about the endless victory chest bug?
    it's really invasive, whether you hit the button or not so reassurance and advice what to do would be smart.

    Leave a comment:


  • shukra
    commented on 's reply
    yep; this happened to me and did prompt a commitment i could not undo.
    the bugs are so invasive and obvious that there could not have been any significant testing; the programmers must be very confident.

  • Ravenstyx
    replied
    Workers available bug.
    I have addressed this 3 times with your game masters and each one has ignored this one. There is a terrible bug that says you have more workers than are actually available. This causes major issues when anyone is starting to upgrade. I have lost coins because it stated I had 7 workers instead of the actual 3. I am not the only one to have had this issue as other members of my alliance have seen it as well. The issue is if you upgrade and don't see the discrepancy you can be easily boned especially at upper levels when upgrades take days to upgrade and you be out of workers. Seriously this has been around for week and nothing has been done at all about it! FIX IT!!!

    Leave a comment:


  • Corne
    replied
    Is the mongols coalition ever going to work again? Or will we ever get an acknowledgment that it does not work??? Or are we thinking like ow only a few people notice, just leave it...

    Leave a comment:


  • Corne
    commented on 's reply
    Mongols also dont effect mortar fire rate. With a level 5 coalition that means you are missing 39 percent firepower on mortar and howis in war.

  • VictorDominations
    replied
    You should add that Mongols coalition doesn’t effect howies fire rate even though it should.

    Leave a comment:


  • Rhabarberbarbar
    replied
    Originally posted by Chadwicke View Post
    Heavy tanks have no slash damage after the 6.7 update today , which means the libalib doesn't work same as a previous update where the university didnt work. Please please test things before you juat dump more broken things on the game . Ohh and where are the other troops it said would be available
    Same here. Very frustrating and disappointing.

    Leave a comment:


  • Mixie
    replied
    Why can't I attach pictures to posts directly from menu? Don't want to use uploader sites.

    Leave a comment:


  • Xabar
    replied
    When a University skill finishes, double the number of citizens are released than were researching it

    TinSoldier
    When a University skill finishes, double the number of citizens are released than were researching it. So when my Library hitpoints finished, I had 10 workers free

    Leave a comment:

Working...
X